Privacy Policy

At flameyscent, we are committed to protecting your privacy and ensuring the security of your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our craft supply services.

Information We Collect

When you use our website or contact us, we may collect the following types of personal information:

Contact information: name, email address, phone number, and mailing address
Communication information: messages you send through our contact form or email correspondence
Technical information: IP address, browser type, device information, and website usage data
Order information: if you make a purchase, we collect payment and shipping information

We only collect personal information that is necessary for the purposes identified in this policy, and we obtain your consent before collecting, using, or disclosing your personal information, except where otherwise permitted or required by law.

How We Use Your Information

We use your personal information for the following purposes:

To respond to your inquiries and provide customer service
To process and fulfill orders for craft supplies
To communicate with you about our products, services, and promotions (with your consent)
To improve our website functionality and user experience
To comply with legal obligations and protect our rights
To prevent fraud and ensure the security of our services

We will not use your personal information for purposes other than those for which it was collected, except with your consent or as required by law. We retain your personal information only for as long as necessary to fulfill these purposes or as required by law.

Data Protection and Security

We implement appropriate physical, technical, and administrative security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure data transmission using encryption technologies
Access controls and authentication procedures
Regular security assessments and updates
Employee training on privacy and data protection

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining reasonable safeguards to protect your information.

Your Rights Under PIPEDA

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights regarding your personal information:

Right to Access: You have the right to request access to your personal information that we hold
Right to Correction: You may request correction of inaccurate or incomplete information
Right to Withdraw Consent: You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions
Right to File a Complaint: You have the right to file a complaint with the Privacy Commissioner of Canada if you believe we have not handled your personal information in accordance with PIPEDA

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days, as required by law.

Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your personal information in the following circumstances:

To service providers who assist us in operating our business (under strict confidentiality agreements)
When required by law or to comply with legal processes
To protect our rights, property, or safety, or that of our customers
With your explicit consent

When we share information with service providers, we ensure they are bound by appropriate privacy obligations and use the information only for the purposes we specify.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookies Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or wish to exercise your rights under PIPEDA regarding this Privacy Policy, please contact our Privacy Officer:

Email: business@flameyscent.world

Address: 93 Green Ln, Thornhill, ON L3T 6K6, Canada

Phone: +1 (905) 707-7960

For complaints about our privacy practices, you may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.