At flameyscent, we want you to be completely satisfied with your craft supply purchases. This Return Policy outlines the conditions under which you may return products purchased from us. This policy complies with Canadian consumer protection laws and applies to all customers across Canada.
Items may be returned within 30 days of purchase, provided they are in their original, unused condition with all packaging intact. Craft supplies that have been opened or used cannot be returned unless they are defective or damaged upon arrival.
To initiate a return, please contact us through our contact page with your order details and reason for return. We will provide you with return instructions and a return authorization number. Returns must be shipped to our address at 93 Green Ln, Thornhill, ON L3T 6K6, Canada.
Once we receive and inspect your returned items, we will process your refund to the original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error or defective products.
If you receive damaged or defective craft supplies, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please include photos of the damage when contacting us.
For questions about returns or to initiate a return, please contact us:
Email: business@flameyscent.world
Address: 93 Green Ln, Thornhill, ON L3T 6K6, Canada